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Our Terms & Conditions – What You Need to Know

When you open an account with us, you're entering into a clear agreement about how deposits work, how withdrawals are processed, and what happens to your data.

Account access depends on local lawDeposits processed instantly via DANA, OVO, GoPay, QRISWithdrawal verification protects your account
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casino live Our Terms & Conditions – What You Need to Know
REACH US ANYTIME

How to Contact Us About Your Terms

If you have a question about our Terms & Conditions or need clarification on your account rights, our support team is ready to help.

Live Chat Support Open a chat window from the lobby or account menu and speak to a…
Email Support Send your question to [email protected] with your account email and describe your issue.
Account Help Centre Visit the Help section inside your account dashboard.
DATA INTEGRITY

How We Protect Your Account & Information

Your account security and data privacy are non-negotiable. We use encryption to protect your login details and payment information, and we never store your full payment card or DANA, OVO, GoPay, QRIS…

Encryption & Login Security

Your password and email are encrypted end-to-end. We log you out after 30 minutes of inactivity on shared devices. Enable two-factor authentication in your security settings for extra protection.

Payment Data Handling

DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Each deposit creates a one-time transaction token. Withdrawal requests trigger identity re-verification before funds are released.

Cookie & Tracking Policy

We use cookies to keep you logged in and to understand how you use the platform. Essential cookies are always active; you can control analytics cookies in your browser settings.

Account Data Retention

Active account data is kept for the duration of your membership. If you close your account, we retain financial records for seven years for regulatory compliance. Personal data is deleted after 12 months unless legally required.

Data Access Requests

You can request a download of all your personal data by contacting support with your account email. We provide a data export within 14 days in a readable format.

Policy Changes & Notification

If we update our Terms, we notify you via email at least 30 days before the new version takes effect. Continuing to use your account means you accept the updated Terms.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about casino live's Terms & Conditions. These answers are specific to how our platform operates — covering account creation, deposit and withdrawal rules, what happens to your data, and how to request changes or report issues.

Yes. Your account balance is your property. We hold it in trust and release it when you request a withdrawal, after identity verification. You can view your full transaction history and balance at any time in your account dashboard. If you close your account, any remaining balance is paid out to your registered withdrawal method.

Deposits via DANA, OVO, GoPay and QRIS typically appear in your account within 60 seconds. The payment provider processes the transaction instantly, and our system credits your wallet immediately. If a deposit does not appear within five minutes, contact our support team with your transaction ID.

When you submit a withdrawal request, we verify your identity by confirming your email and registered phone number. This process usually takes 2–4 hours during business days. Once verified, funds are sent back to your original payment method. Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within 24 hours; bank transfers may take 1–3 business days.

You can update your email, phone number and password at any time in your account settings. However, your registered name, date of birth and payment details cannot be changed after your first verified withdrawal for compliance reasons. If you need to update these, contact our support team with proof of identity.

We collect your email, phone, full name, date of birth, country and payment method information during registration. We use this data to verify your identity, process deposits and withdrawals, and comply with local regulations. We keep this data as long as your account is active; if you close your account, we retain financial records for seven years and delete personal data after 12 months.

Email our support team at [email protected] with the subject line 'Data Access Request' and your account email address. We'll provide a download of all personal data we hold about you within 14 days in a readable format, including your deposit history and account activity logs.

You can close your account at any time via your account settings or by contacting support. Once closed, your account cannot be reopened under the same email. Any balance remaining in your wallet will be paid out to your registered withdrawal method within 5 business days. Closed accounts are archived for 12 months and permanently deleted afterward.

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